Here’s a good user experience quote from a UserTesting.com article “7 Facebook Usability Mistakes That Drives Users Crazy, Part III” when talking about Facebook search and the new chat feature:

Move fast and break things works well when you are a start-up. But it just seems like when new features are released by a very successful company that lack usability – the general sentiment of the proletariat is, “They don’t care about us.”

So true.

I believe in getting new product out and quickly iterating though improvements based on user feedback, but that is for new product. For well-received, widely used products it is key not to break an already existing implementation and and confuse your wide user base.

About Chad Leigh Kluck

I enjoy technology development and management by following new trends, change and disruption, and security. I have a Master of Science in Software Engineering and my hobbies include railroads, history, do-it-yourself projects, writing, and ham radio (K0RRX). More...

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