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What's in the box? [Video] - 63K Episode 002
We begin the descent into the mysterious depths of my a series of recent eBay purchases
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Is your phone watching you? [Video] - 63K Episode 001
Are hackers watching you as you sleep?
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Reverse Support Call [Video] - 63K Episode 000
What happens when computer scammers call me? I give them on the phone training in patience.
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User experience when iterating quickly
Don't let your users think you don't care.
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Think like a human, not a computer
A computer opens a store on a holiday--with no employees present
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